What you will do
- Overseas community operations: day-to-day posting, tone-setting and user interaction across Discord, Reddit, Twitter/X, Facebook Groups and similar, keeping the community active and friendly.
- User feedback: follow up on user emails and community feedback, organize issues, requests and suggestions, help drive them to resolution internally, and write up user insight reports that feed product and operations decisions.
- Product experience and testing: run day-to-day experience testing, log bugs, experience issues and improvement suggestions with a basic testing mindset.
- Campaigns and growth: help plan user campaigns, community topics and growth initiatives that lift user satisfaction and organic conversion.
What we are looking for
- Excellent written English — comfortable handling email and writing community content in English.
- Careful, patient and accountable; you follow user issues through to closure.
- You enjoy talking to users, and communicate with a service mindset.
- Interest in internet, AI or SaaS products, with a basic ability to evaluate a product and report issues.
- A team player who delivers on time under pressure; available 4+ days a week.
Nice to have (any one)
- Experience running overseas communities on Discord, Reddit, Twitter/X or Facebook Groups.
- Hands-on with SEMrush, Ahrefs, Moz or Google Search Console.
- Experience using AI products or data analytics products.
- Cross-cultural communication experience, comfortable with multilingual / multi-timezone users.
Interested?
Send your CV and the role you are applying for to
recruit@zbyte-inc.comContact: MemoryLake Talent Team